bobandblock

Good energy, clear answers. Our shop partner Fourthwall handles checkout, production, shipping and order support.

Where do you ship?

We deliver to many countries, including Germany and other EU countries. Availability depends on the product and destination. Enter your country at checkout to see the available shipping options, cost and estimated delivery date. Items may arrive in separate parcels.

How are physical products made?

Clothing and accessories are made after you order. Check the size guide and product details before choosing your fit. Production and delivery estimates are shown at checkout; they vary by item and destination.

How do the wallpapers arrive?

The Good Energy Club duo is a digital download. After purchase, Fourthwall emails your download link. The ZIP includes a phone PNG, a desktop PNG and a setup guide. No physical item is shipped. Check your spam folder and contact order support if the email is missing or you need help downloading.

Can I change or cancel an order?

Use the link in your order confirmation as soon as possible. Changes to physical items may no longer be possible once production starts. This does not affect any statutory cancellation or withdrawal rights.

Can I return a physical item?

Printing an item after you order does not by itself remove your statutory rights. For eligible purchases, customers in the EU, EEA and UK generally have 14 days after delivery to notify Fourthwall that they wish to withdraw. Genuinely personalised products may be excluded; choosing a standard design, size or colour is not in itself personalisation. Contact order support for the applicable return process and address. Return shipping costs may apply.

What if an item is damaged or incorrect?

Contact order support promptly with your order number and clear photos. Fourthwall will review the issue and arrange the appropriate remedy. Your statutory rights are not limited by this FAQ or a voluntary reporting period.

What about digital returns?

Where applicable law permits, the withdrawal right for a download ends once delivery begins only if you previously requested immediate delivery, acknowledged losing that right and received the required confirmation. Buying a download does not by itself waive your rights. Rights relating to faulty or misdescribed digital content remain unaffected.

Payments, taxes and international orders

Available payment methods and the amount payable are shown at checkout. Shipping, applicable taxes and any stated import charges depend on your destination and order. Read any customs notice before paying; some import charges may be collected on delivery.

Need a hand?

Use our contact form or the support link in your confirmation email. Include your order number so Fourthwall can find your purchase. Read our Terms of Service and Privacy Policy for further information.